MELODIES RECORDS SUPPORT
Why is my release not live yet?
Common reasons a delivered release may take longer to appear.
Still processing
A platform may still be ingesting the release, matching artist profiles or performing its own review.
A correction may be pending
Metadata, artwork, audio or rights information may need correction before delivery can continue.
Check the details
When contacting support, include the artist, release title, UPC if available, release date and the platform where the release is missing.
Nền tảng vẫn đang xử lý
Store có thể vẫn đang ingest release, mapping profile nghệ sĩ hoặc thực hiện review riêng.
Có thể đang chờ chỉnh sửa
Metadata, artwork, audio hoặc quyền sử dụng có thể cần sửa trước khi tiếp tục delivery.
Gửi đủ thông tin khi hỏi support
Hãy gửi tên nghệ sĩ, tên release, UPC nếu có, ngày phát hành và nền tảng đang thiếu release.
Platform requirements and processing can change. When a store has its own policy or review system, the platform's current rules take priority.
Was this article helpful?
Thanks for your feedback.